We are looking for a Command Center Operator to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction. The ideal command center operator will be customer-focused, detail orientated, and target driven. You should be polite, accurate, knowledgeable, and able to work well within a team. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Joe’s Auto Parks is a privately-owned parking operations and management company with over 90 locations in downtown Los Angeles. Joe’s Auto Parks provides both self and valet parking services at many of its surface lots and garages. 

Read more about our company by visiting our website: https://joesautoparks.com/

Full Time Benefits:

• A Comprehensive Benefits Package with Company Training
• Paid Holidays, Vacation, & Sick Time
• Medical, Dental, Vision and 401(k) savings plan
• Professional Development
• Growth Opportunities 
• Pay rate $19.00/hr
• $400 Employee Referral Program

Part Time Benefits:

• Company Training
• Professional Development
• Growth Opportunities 
• Pay rate $19.00/hr
• $400 Employee Referral Program

Location:

• Command Center 808 S. Olive St. Los Angeles, CA 90014. Contact number: (213) 223-7896.

Shift:

• Evening to graveyard

• High school diploma or equivalent.
• Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
• Proficiency with basic computers skills.
• Ability to resolve conflict and diffuse tension.
• Strong time management skills.
• Being able to speak more than one language fluently would be highly advantageous.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

• Receiving or making a high volume of calls from or to customers.
• Monitoring alarm systems and CCTV cameras,
• Striving to achieve first call resolution and maintain the quality of service provided by the call center.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Responding efficiently to customers and creating a positive experience.
• Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
• Transferring and escalating the calls to the appropriate department if needed.
• Adhering to all company policies and procedures.

L&R Group of Companies is an equal opportunity employer (EEO) and will hire and promote for all job requisitions fairly without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information; all of which that are protected by federal and state law. No harassment or forms of retaliation against any employee or applicant based on these characteristics will come about if an individual chooses to exercise their EEO rights.