The L&R Group of Companies

Customer Service Agent GY Shift

Job Locations US-CA-Los Angeles
ID
2022-2303
# of Openings
2
Category
Customer Service/Support

Overview

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

 

Joe’s Auto Parks is a privately-owned parking operations and management company with over 90 locations in downtown Los Angeles. Joe’s Auto Parks provides both self and valet parking services at many of its surface lots and garages. In addition to affordable monthly parking options throughout the downtown area, Joe’s Auto Parks will soon offer a real-time parking reservations system to guarantee pricing and available space.

 

Read more about our company by visiting our website:

https://joesautoparks.com/

 

Benefits:

  • A comprehensive benefits package with company training
  • Paid Holidays, Vacation, & Sick Time
  • Medical, Dental, Vision and 401(k) savings plan
  • Professional Development
  • Growth Opportunities 
  • Pay rate $17.00/hr

Location:

  • Command Center 808 S. Olive St. Los Angeles, CA 90014. Contact number: (213) 223-7041.

Shift:

  • Thursday - Monday, Graveyard 10p - 6:30a.

Qualifications

  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.
  • Valid Driver's License.

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

 

Responsibilities

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.
  • Compliance with company rules, policies and standard operating procedures.
  • Able to troubleshoot in a fast paced environment.

 

L&R Group of Companies is an equal opportunity employer (EEO) and will hire and promote for all job requisitions fairly without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information; all of which that are protected by federal and state law. No harassment or forms of retaliation against any employee or applicant based on these characteristics will come about if an individual chooses to exercise their EEO rights.

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