The L&R Group of Companies

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Command Center Operator

Command Center Operator

ID 
2018-1705
# of Openings 
3
Job Locations 
US-CA-Los Angeles
Category 
Customer Service/Support

More information about this job

Overview

Joe’s Auto Parks is a privately-owned Los Angeles-based parking operations and management company with over 90 locations in downtown Los Angeles, and locations in Pasadena, Inglewood, San Diego and Orlando, FL. Joe’s Auto Parks provides both self and valet parking services at many of its surface lots and garages.

 

Command Center Operator addresses all customer issues from all our DTLA garages and surface lots.

 

 

What we offer:

 

  • Potential Bonuses and Incentives

  • Full Health, Dental, Vision, Supplemental Insurance available after probationary period; 401K

  • Great work atmosphere

Qualifications

  • HS Graduate, some college experience.
  • Good attention to detail and accuracy.
  • Good verbal and written communication skills.
  • Excellent organizational skills.
  • Some experience working with computer programs (word, excel, email).
  • Proven ability to work independently with minimal supervision.
  • Excellent customer service skills.
  • Ability to add and subtract and apply basic mathematical principles

 

 

Physical Demands

Periods of sitting more than 3-4 hours. Strong visual skills

 

 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Responsibilities

  • Possess positive customer service skills.
  • Handle and respond to all customer concerns and inquires
  • Provide information on daily and monthly parking including but not limited to rates, availability, hours of operation
  • Assist with resolving the technical difficulties from revenue controlled garages and pay stations
  • Assist in overseeing daily operations
  • Remotely assist daily customers with payments at the Pay station or Exit Lanes for Joe’s Locations as well as other managed garages. 
  • Ensure all system, devices, and machines are operational and functional
  • Monitor garage activities via CCTV.
  • Follow directions and complete various tasks assigned by management
  • Other duties may be assigned as needed
  • High attention to detail

 

 

L&R Group of Companies is an equal opportunity employer (EEO) and will hire and promote for all job requisitions fairly without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information; all of which that are protected by federal and state law. No harassment or forms of retaliation against any employee or applicant based on these characteristics will come about if an individual chooses to exercise their EEO rights.